1. I was fifteen. I was alone during my first shift at my first job (small photo studio) a woman came in and asked for passport photos in black and white. I explained to her that we no longer did bw passport photos and only color, which were up to specs with government regulations. After I took them, and she came back, she proceeded to yell at me for them not being in black and white, even though she had agreed to color before I took them This is in front of a line of, customers behind her who’d witnessed the whole thing. Because it was still a perfectly good product and I had just started the job, I wasn’t allowed to just refund her and be done with it.

After fifteen minutes of her refusing to stop yelling at me, I started to cry. An older gentleman in the line walked up to her, handed her a refund from his own pocket, and told her to get out and stop mocking a fifteen-year-old for doing her job. About fifteen minutes after he left the store, he came back with ice cream for me just to cheer me up. That guy was the best customer ever.

2. At 14, I was so poor that I couldn’t afford lunch, and I used to pretend to forget it. A teacher started bringing me food every day, but then during that school year…