It was a hectic Labor Day weekend at Goodwill, and donations were pouring in non-stop. I was exhausted from sorting items with my co-worker Jenny, doing our best to stay ahead. That’s when she showed up sunglasses, attitude, and a mountain of junk. She shoved to the front, dropped a broken vacuum at my feet, and walked off like she owned the place.

When I reminded her there was a line, she brushed me off and returned with even more trash an old TV, cracked toys, and broken appliances. Jenny and I tried to stop her, but she…